Warranty

Primal Plunges Limited Warranty

ONeill Development LLC (“Primal Plunges”) guarantees to the original residential purchaser that the products and component parts are free of material and workmanship defects within the specified period below. This Limited Warranty covers only residential use unless otherwise specified for commercial products.

 

Warranty Coverage Scope

Primal Plunge Tub

  • Shell Structure: Warranted against water loss due to defects in the spa shell, blisters, cracks, or delamination of the interior surface due to defects in workmanship or materials for two years from the original date of purchase.
  • Plumbing Components: Warranted against leaks due to defects in workmanship or materials for two years from the original date of purchase.
  • Other Factory-Installed Components: Including, but not limited to, the frame, jets, diverter valves, lighting systems, and mechanical components, are warranted against malfunction due to defects in workmanship or materials for two years from the original date of purchase.

Primal Plunges Chiller

  • Chiller Housing: Warranted against functional failure due to defects in the chiller housing, blisters, cracks, or delamination of the exterior surface due to defects in workmanship or materials for two years from the original date of purchase.
  • Equipment and Controls: Including the pump, chiller components, heater, sensors, and control system, warranted against malfunctions due to defects in workmanship or materials for two years from the original date of purchase.
  • Plumbing Components: Warranted against leaks due to defects in workmanship or materials for two years from the original date of purchase.
  • Water Purification System: The factory-installed Primal Plunges Water Purification system is warranted against malfunction due to defects in workmanship or materials for two years from the original date of purchase.
  • Other Factory-Installed Components: Including, but not limited to, the base, inlet/outlet grills, and mechanical components, are warranted against malfunction due to defects in workmanship or materials for two years from the original date of purchase.


Geographic Coverage and Service Costs

Primal Plunges covers shipping costs for warranty-related repairs or replacements within the continental United States.

For customers outside the continental United States, warranty service is available; however, the customer is responsible for all transportation and packaging costs to and from a Primal Plunges service facility in the U.S. Our team will provide guidance to ensure a smooth process.


Commercial Use

Warranty coverage applies only to products designated by Primal Plunges for commercial use when used in commercial settings. Using residential products in commercial environments will void the warranty.


Warranty Voiding Conditions

The following actions will void this Limited Warranty:

  • Installation of aftermarket parts that are not genuine Primal Plunges branded Parts & Accessories, including but not limited to filters, Hoses, fittings, repair parts, and other accessories.
  • Misuse, failure to conduct routine maintenance as provided in the user manual, abuse, negligence, or improper use.
  • Use of the Primal Plunge in a commercial setting unless designated for such use.
  • Installation of any chiller other than a Primal Plunges-approved chiller.
  • Opening the chiller casing or attempting to access internal components.
  • Keeping the Primal Plunge or chiller in sub-freezing (32°F/0°C) temperatures without following winterization protocols.
  • Not fully draining the Plunge or properly storing it during power loss exceeding one hour.
  • Leaving stagnant water in the Plunge.
  • Failure to change filters at least every 30 days (residential) or once a week (commercial).
  • Failure to maintain proper water chemistry resulting in a failed chiller.
  • Adding ice to the tub while the chiller is connected and running.


Warranty Limitations and Exclusions

The following are not covered by this Limited Warranty:

  • Primal Plunge units located outside of the United States unless shipped to a U.S. service facility at the customer’s expense.
  • Freight damage caused by the common carrier.
  • Damage caused by repairs attempted by anyone other than an authorized Primal Plunges representative.
  • Damage resulting from neglect, misuse, or abuse, including failure to maintain proper water chemistry, use of abrasive or improper cleaners, or non-genuine parts.
  • Modifications or damage from installing unapproved chillers or third-party accessories.
  • Normal wear and tear.
  • Cosmetic damage that does not affect performance or safety.
  • Failures caused by external causes or acts of God.
  • Costs of adjustments and normal preventive maintenance.
  • Gaining access to any component for repair or replacement.


Repair/Replacement Process

At its sole discretion, Primal Plunges shall provide free repair or replacement of any defective product or component that has been installed, used, and serviced normally within the specified warranty period. Primal Plunges will cover shipping costs for repairs or replacements within the continental U.S. (customers outside this area are responsible for shipping costs). In the event that repair or replacement is not feasible, Primal Plunges may choose to reimburse the purchase price in exchange for the return of the product. Replacement parts may not be identical to the originals and may be refurbished at Primal Plunges’ discretion. These remedies are the only options available to you.


How to Obtain Warranty Service

To make a warranty claim, contact Primal Plunges at www.primalplunges.com or 1-435-361-4085 with:

  • Order number
  • Purchaser’s name
  • Date of purchase
  • Details of the failure or issue

Claims must be submitted within the warranty period. Upon proof of purchase, a designated service representative will correct the defect subject to the terms herein. There will be no charge for parts or labor in the continental U.S., though providing access to effect the repair is your responsibility.


Legal Disclaimers

PRIMAL PLUNGES AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Liability shall not exceed the original purchase price of the defective product. Coverage begins on the original purchase date and does not extend beyond the stated period.

This Limited Warranty replaces all other warranties, express or implied, in fact or at law. No agent, dealer, distributor, or other party is authorized to change, modify, or extend the terms of this warranty.

Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so some limitations may not apply to you.

For warranty claims or questions, contact us at:

Primal Plunges
1-435-361-4085
www.primalplunges.com