Refund policy
Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
Restocking Fee
Once your item has been shipped and received, a 15% restocking fee will be applied to all returned items. This fee covers the costs involved in reconditioning, repackaging, inspecting, and discounting returned items.
Shipping
Customers are responsible for the return shipping fees. Primal Plunges will provide a shipping label and select the carrier for the return shipment. Items must be returned in their original shipping packaging and protective foam to ensure return shipping without damage. Damage caused by failing to properly package the returned item is the customers responsibility.
To start a return, you can contact us at sales@primalplunges.com.
Returns will need to be sent to the following address:
708 W 1940 S, Bldg 20, #102, Logan, UT 84321
If your return is accepted, we’ll send you a prepaid return shipping label which will be deducted from the refund amount. We will also send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@primalplunges.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as water treatment chemicals and personal products such as towels/clothing. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@primalplunges.com.
